Privacy Policy

GENERAL DATA PROTECTION REGULATION (GDPR) - PRIVACY NOTICE

(1) SCOPE

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

(2) WHO WE ARE

For the purposes of this “Privacy Notice” Expert Psychologists Ltd is based at Expert Psychologists Ltd, School House, Mill Lane, Kemberton, Shifnal, Shrophsire TF11 9LH, which hereafter for the purposes of this “Privacy Notice” will be referred to as “Expert Psychologists”, offering psychological services in accordance with the British Psychological Society's standards and guidelines https://www.bps.org.uk/psychologists/standards-and-guidelines.

(3) WHAT IS THIS POLICY FOR

This Privacy Information explains how Expert Psychologists practices, controls, processes, and protects all personal information, including details on how personal information is used in the day-to-day running of Expert Psychologists, including your rights under current laws and regulations. It applies to the following:

Members of the public contacting Experts Psychologists by phone, text, email or by post;

Employees, staff and professional colleagues of Expert Psychologists;

Recipients of psychological services; and

Members of the public browsing or using this website.

(4) RESPONSIBILITY FOR DATA PROTECTION

For the purposed of data protection legislation, The 'Data Controller' is Dr Loumidis, Director of Expert Psychologists Ltd, (ICO Registration Number Z9737627).

Expert Psychologists Ltd have appointed Dr K. Loumidis, the Director of Expert Psychologists as “Privacy and Compliance Officer” who will deal with all your requests and enquiries concerning the use of your personal data and try to ensure that all personal data is processed in compliance with this policy and data protection law.

(5) WHAT IS PERSONAL INFORMATION

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

(6) CATEGORIES OF INFORMATION

We process two categories of information about you and (where this applies) your dependants: Standard Personal Information which helps us to contact, identify or manage our relationship with you; and Special Categories of information, which helps us to tailor your care.

(7) STANDARD PERSONAL INFORMATION

Standard Personal information includes: contact information such as name, address, phone numbers and email address; the country you live in, age, date of birth and national identifiers such as passport document or National Insurance number, employment details, details of any contact we had with you such as any complaints or incidents, financial details which if required, we store your card details on our secure Sage Pay service for 90 days, which are then deleted; information about how you use our website, apps, or other technology, including IP addresses or other device information.

(8) SPECIAL CATEGORY INFORMATION

Special Category information includes information about your physical or mental health, from notes and reports about your health and any treatment and care you have received or need, or it may be recorded in details of contact we have had with you such as information about complaints or incidents, and referrals from your existing insurance provider, quotes and records of medical services you have received); information about your race, ethnic origin and religion (we may get this information from your medical preferences to allow us to provide care that is tailored to your needs); and information about any criminal convictions and offences (we may get this information when carrying out anti-fraud or anti-money-laundering checks, or other background screening activity

(9) HOW WE COLLECT PERSONAL INFORMATION

We collect personal information from you and from third parties (anyone acting on your behalf, for example, solicitor, personal injury services, insurers etc.).

We collect personal information from you through your contact with us via phone email, our website or by post. We also collect information from other people and organisations.

We collect information from solicitors, rehabilitation agencies or indirectly from documents provided by them, including reports from expert witnesses.

We may collect information from a family member or someone acting on your behalf; doctors, clinicians, health care professionals, hospitals, clinics and other health care providers; and any service providers who work with us in relation to your service.

If we provide you with health care, we may collect information from your employer, your parent or guardian (if you're under 18 years old), those paying for the products or services we provide to you including other insurers.

(10) WHAT WE USE YOUR INFORMATION FOR

Confidentiality and consent to treatment are core values of our professional practice and we provide a professional psychological service. Any information disclosed will be treated with respect and will be confidential, unless he has serious professional or ethical reasons for not doing so, in which case he will discuss this matter with you.

We use your personal information only for “legitimate interest purposes” set out in this privacy notice.

We process standard personal information about you if this is necessary to provide the services set out in a contract, if this is in our or a third party's legitimate interest, or if this is required or allowed by law.

We process special category information about you because it is necessary for the purposes of health prevention, assessment and treatment services; it is necessary for insurance purposes; it is necessary to establish, make or defend legal claims; it is preventing or detecting an unlawful act, malpractice, dishonesty or other serious improper behaviour; it is in the public interest; in line with any laws apply; it is information that you have made public; or/and because we have your permission

(11) LEGITIMATE INTEREST PURPOSES

Expert Psychologists will only collect the information needed so that we can provide you with the services you require. The business does not sell, broker, outsource of make any profit from your data.

For administrative purposes: For the purposes of booking an appointment, all patients will need to provide personal information, including their title, name, surname, date of birth, address, telephone number, mobile number email address, name of GP, name in insurer (if insured) and financial details. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.

For financial and accounting purposes: You will be required to provide written consent for Expert Psychologists to contact your insurers, send invoices to your insurers or to any other third parties paying for your fees. You will need to provide card details before the first appointment, and a signed form, to take future payments, unless your fees are paid by others. Separately, Spire and Nuffield Hospital policies also require that you give them these details.

For psychological purposes: During the consultation, psychologists elicit detailed personal, medical and other psychologically relevant information. We will only collect what is relevant and necessary for your treatment. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by administrative staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow psychologists to document and process your personal medical data.

For marketing purposes: Expert Psychologists does not use any of your information. The website used by Expert Psychologists uses cookies. A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Cookies to help Expert Psychologists to identify and track visitors and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Expert Psychologists website. Expert Psychologists will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

For expert witness purposes: If your solicitors have referred you for an independent psychological report for the Court, you will be examined by a psychologist acting as an independent expert witness and not for confidential treatment purposes. The psychologist’s duty is to the Court and not the claimant, defendant, or any instructing parties. The report will contain an independent, unbiased opinion negotiable only in respect of basic factual detail, although the solicitors may request clarifications. Copies of the report may be sent to third parties, solicitors or indeed may be presented in Court and the usual principles of confidentiality between a patient and a psychologist cannot be presumed in that instance.

For other business related purposes: Expert Psychologists may use information for the following purposes: to help manage our relationship with you, our business and third parties who provides products or services for us; to provide health care service on your behalf of a third party; to investigate complaints and incidents; for statistical research and analysis so that we can monitor and improve our products and services; to monitor our clinical and non-clinical performance expectations; to enforce or apply our website terms of use, our policy terms and conditions or other contracts, or to protect our (or our customers' or other people's) rights, property or safety; to exercise our rights, to defend ourselves from claims and to keep to laws and regulations that apply to us and the third parties we work with; or to take part in, or be the subject of, any sale, purchase, merger or takeover of all or part of the Expert Psychologists business.

(12) CONSENT

Before you see a psychologist, you will be provided with relevant Terms and Conditions, which you will be requested to read, consent to and sign.

By visiting the website you are agreeing to this privacy notice and consenting to Expert Psychologists processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

(13) DISCLOSURE

Summary: Expert Psychologists will keep your personal information safe and secure, and only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Expert Psychologists will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. Expert Psychologists may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

General principles of data sharing: With your consent, we share information with doctors, clinicians and other health-care professionals, hospitals, clinics and other health-care providers; suppliers who help deliver products or services on our behalf; people or organisations we have to, or are allowed to, share your personal information with by law (for example, for fraud-prevention or safeguarding purposes); the police and other law-enforcement agencies to help them perform their duties, or with others if we have to do this by law or under a court order; if Expert Psychologists sell or buy any business or assets, the potential buyer or seller of that business or those assets. If we provide you with health care, with your consent we share information with your employer, if your employer is paying for the services we are providing; our insurance partners, for example, solicitors and interpreters; those paying for the products or services we provide to you; or other clinicians those providing your treatment

Data for booking appointments: This information contains your name, contact details, address, name of GP, who pays for treatment and your email. This is sent to the receptionist of the consulting rooms where your appointment will be held.

Data for insured members: We are recognised by major insurers such as Alliance, Aviva, AXA, Bupa, Cigna, PruHealth, Simply Health, Vitality, and WPA, as well as other agencies. An invoice will contain your name, contact details, address, pre-authorisation number and sometimes your condition.

Data for rehabilitation patients: With your explicit consent we will send an initial assessment report, progress reports and an end of treatment report to the rehabilitation agency, who will then share this with the party paying for your fees. This information contains your name, contact details, address, name of your GP, who pays for treatment, your email and clinically sensitive information.

Limits of confidentiality: You must confirm that you understand that Dr Loumidis does not operate an emergency or out-of-hours crisis service. In an emergency, if you (or others) feel that you could be a risk to yourself or others, you will need to contact your GP, 999 or your local A&E. You must confirm that you understand that all sessions are confidential, unless there is a serious risk of harm or neglect to yourself or others. If so, Dr Loumidis may need to talk to other professionals without your consent.

Data for expert witness services: In expert witness work, the role of the psychologist is to assess people an independent expert witness and not for the provision of any private and confidential psychological assessment or treatment services. The assessment will include in detail and in depth, both post-incident as well as pre-incident circumstances. It is important that you provide Dr Loumidis with a complete and accurate history, without concealing or minimising the significance of any of your circumstances. Copies of the report will be sent to third parties, and/or the Court/Tribunal and the usual patient-psychologist therapeutic confidentiality does not apply.

Data used in supervision: All psychologists, irrespective of grade, undertake professional supervision, and you will need to confirm whether, with your consent, you agree for Dr Loumidis to anonymously discuss your cases with other professionals.

Data used in clinical correspondence: With your consent Dr Loumidis will be sending a letter outlining in detail the content of the assessment, his opinion, your treatment plan, and regular updates to your referrer, GP, any professionals involved in your care, or your insurer (if requested). With your consent Dr Loumidis will copy you into any correspondence about your care. With your consent Dr Loumidis will be using your details as provided by you, for letters or any correspondence.

(14) RETENTION

Expert Psychologists will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations.

Afterseven years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details.

(15) DATA STORAGE

All Data is held in the United Kingdom. Expert Psychologists does not store personal data outside the EEA. All data storage services used by Expert Psychologists are fully GDPR compliant and available on request.

(16) LEGAL BASIS FOR PROCESSING ANY PERSONAL DATA

To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

(17) YOUR RIGHTS AS A DATA SUBJECT

At any point whilst Expert Psychologists is in possession of, or processing your personal data, all data subjects have the following rights:

Right of access: You have the right to request a copy of the information that we hold about you.

Right of rectification: You have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten: In certain circumstances you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing: Where certain conditions apply you have a right to restrict the processing.

Right of portability: You have the right to have the data we hold about you transferred to another organisation.

Right to object: You have the right to object to certain types of processing such as direct marketing, but this does not apply here because we do not engage in any direct marketing.

Right to object to automated processing, including profiling: You also have the right not to be subject to the legal effects of automated processing or profiling.

Limitation: In the event that Expert Psychologists refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Expert Psychologists can confirm what information it holds about you and how it is processed.

(18) HOSTING OF DATA

The website is hosted on a third-party host solution called Hostgator managed by Streamline Marketing and can be accessed on expertpsychologists.co.uk. It is designed and maintained by Streamline Marketing who does not export or use any data stored on client websites.

(19) YOU CAN REQUEST THE FOLLOWING INFORMATION

You can request the following information:

Identity and the contact details of the person or organisation (Expert Psychologists) that has determined how and why to process your data.

Contact details of the data protection officer, where applicable. The purpose of the processing as well as the legal basis for processing.

If the processing is based on the legitimate interests of Expert Psychologists and information about these interests.

The categories of personal data collected, stored and processed.

Recipient(s) or categories of recipients that the data is/will be disclosed to.

How long the data will be stored.

Details of your rights to correct, erasure, restrict or object to such processing.

Information about your right to withdraw consent at any time.

How to lodge a complaint with the supervisory authority (ICO).

Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

The source of personal data if it was not collected directly from you.

Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

(20) CLINICAL RESEARCH AND STATISTICAL PURPOSES

We may use anonymised information or information that is combined with other people's information for clinical research and statistical purposes, which is subject to approval from the relevant Research Ethical Committees, in line with BPsS Guidelines. You cannot be identified from this information.

(21) DATA SECURITY AND PROTECTION

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

(22) INTERNET COOKIES

We use cookies to track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website. We do not use cookies to collect any personal identifiable information or sensitive information (without your consent).

Cookies that we use are Google Analytics which is an analytics tracking service called Google Analytics, which is a web analytics service that provides statistics and basic analytical tools for search engine optimization (SEO) and marketing purposes.

Google Analytics uses web beacons from your web browser and IP address to collect information and monitor the actions you take on the company's website such as the web pages viewed and links clicked. Google Analytics collects no personal information.

(23) HOW CAN ACCESS YOUR PERSONAL DATA

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

Subject Access Request: All subject access requests should be made in writing and sent to the email or postal addresses shown. There is a nominal administrative charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) further fees may be charged to cover our administrative costs in responding. We will respond to your subject access request within 40 working days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of progress.

Limitations: In some cases, where you are involved in litigation and access to your data may undermine a medico legal case it may be necessary to inform the solicitors and the Court involved in the case, and their approval sought, before such data can be provided. Claimants should note that in a medico legal case the solicitor requesting the assessment (and ultimately the Court) is also the data controller in a legal case and therefore a subject access request may have to be made to more than Expert Psychologists Ltd for access to the data it holds on you and may be denied by the solicitor or the Court if access to that data, at that time, may undermine a legal case.

(24) WHAT WE NEED BEFORE YOU CAN ACCESS YOUR PERSONAL DATA

To access what personal data is held, identification will be required. Expert Psychologists will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport or birth certificate, together with a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Expert Psychologists is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made by email via the website, or by phoning 07738 559 114, or by writing to us at Expert Psychologists Ltd, School House, Mill Lane, Kemberton, Shifnal, Shrophsire TF11 9LH. If you do not hear back from uswithin five days please try another form of contact.

(25) COMPLAINTS

In the event that you wish to make a complaint about how your personal data is being processed by Expert Psychologists you have the right to complain to us.

If you do not get a response within 30 days, you can complain to the ICO. The details for each of these contacts are:

Dr Loumidis, Director of Expert PsychologistsLtd, School House, Mill Lane, Kemberton, Shifnal, Shrophsire TF11 9LH

ICO Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 https://ico.org.uk

(26) UPDATED VERSION

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

TERMS AND CONDITIONS FOR USING THE WEBSITE: http://www.ExpertPsychologists.co.uk

The following Terms and Conditions apply to the use of the http://www.ExpertPsychologists.co.uk site. These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website. Expert Psychologists Ltd is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us via our website site http://www.ExpertPsychologists.co.uk .

(1) INTRODUCTION

The site http://www.ExpertPsychologists.co.uk is owned and operated by Expert Psychologists Ltd.

(2) INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(3) LICENCE TO USE THE WEBSITE

You may view, download for caching purposes only, and print pages from the website but only for your own private use and not for any profit making or other commercial purposes.

The information provided on this site is not intended nor recommended as a substitute for professional medical, clinical or other psychological advice. Always seek the advice of your physician or other qualified health care professional regarding any medical condition or treatment. Nothing contained on this site is intended to be used for medical diagnosis or treatment.

(4) LIMITATIONS OF LIABILITY

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we try to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) VARIATION

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(6) ENTIRE AGREEMENT

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(7) LAW AND JURISDICTION

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(8) THIRD PARTY WEBSITES

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

(9) SECURITY OF EMAIL DATA

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(10) OUR CONTACT DETAILS
Expert Psychologists Ltd, Registered Office is a tExpert Psychologists Ltd, School House, Mill Lane, Kemberton, Shifnal, Shrophsire TF11 9LH